Faults and defects
- What can I do if the phone keeps registering?
- What can I do if I hear crackling background noises during a call?
- How do I get a new telephone receiver, handset cable or a whole new telephone ?
What can I do if the phone keeps registering?
If the phone constantly
re-registers there can be the following causes:
A) The network connection is compromised somewhere and data packets get lost. Possible Solution: Try to connect the phone to another network socket that is also prepared for voip use.
If necessary, replace the network cable between the data socket and the telephone. If this does not help, please send us a message to firstname.lastname@example.org
B) The telephone has a software issue. Suggested solution: Unplug the cable from the "Network" port of the telephone, wait a few seconds and plug it in again. The phone will restart then.
If this does not help, please send us a message to email@example.com.
What can I do if I hear crackling background noises during a call?
Please test whether
the noises also appear when using the speaker or calling another
It can occur to have a broken telephone receiver or receiver connection cable. You can get spare parts by sending an e-mail request to firstname.lastname@example.org